Customer Service

Shipping & Delivery
JB Metropolitan Distributors work on a 24hour delivery turn around in most regions of the NSW South Coast Metropolitan area. Shipping fees are applied for all NSW South Coast customers.
Any orders placed Monday to Thursday before 3pm are delivered or shipped next business day.
Orders placed Monday to Thursday after 3pm or Friday after 1:30pm are delivered or shipped 2nd business day after.
Any orders placed on Friday before 1:30pm are delivered or shipped Monday.
For postcode lookup, please see our Delivery Run Allocation Sheet.
Our service levels exceed 99% DIFOT (Delivered in Full and On Time), thus ensuring minimal out of stocks.
Deliveries to arrive between 7am and 3pm.
Orders outside of our deliverable area incur a delivery fee based on Postcode and are sent via a freight company.
For delivery in Sydney Metropolitan area, please see our main site:
For delivery in Adelaide Metropolitan area as well as Darwin, Katherine & Alice Springs, please see our sister site:
No delivery to P.O. Boxes or parcel lockers within Sydney Metropolitan or NSW South Coast.
No delivery to P.O. Boxes or parcel lockers outside our deliverable area, as all 3rd party couriers require signatures for deliveries.
Frozen or refrigerated orders are not always delivered next day unless specifically requested. Food standards require a person to receive delivery of frozen or refrigerated goods at all times.
No shipping of frozen or refrigerated goods outside Sydney Metropolitan or NSW South Coast.*
No shipping outside Australia*


Returns & Replacements
Damages must be reported within 24 hours of delivery.
No claims recognised after 24 hours from delivery.


Cancelling online orders after picking and packing, will incur a restocking fee.


All products are sold as “units”. Most “units” have an indication as to how many inners are inside.
The amount of inners inside are written in brackets indicated along side the name of the product.
For example “47G MARS BAR (48)” indicates that if you purchase one “unit” you receive a carton of 48 inners.
Products without bracketed numbers are sold individually.
Please take note, ordering after office hours may result in some or all of your items being marked out of stock next business day at time of picking.
All prices shown are excluding levies and GST. Levies and GST are applied to applicable items upon cart checkout.


Payment, Pricing & Promotions
Prices will show a live representation of account holder** customer pricing and discounts in the cart.
Account holders** may submit orders whilst on current contract terms and conditions.
Non-account holder pricing is present at all times and may submit orders once express payment (credit card/paypal) has been processed.
Minimum order amount of $20.
New customers ordering close to or over $500 on Credit Card will be asked to provide identification that relates to the card used.
New customers ordering interstate on Credit Card will be asked to provide identification that relates to the card used.


Viewing Orders
When orders have been submitted they can be re-accessed once signed in to your account under “account dashboard”.
These can be reordered the same as previously ordered, or adjusted to suit your next order. Please ensure you click "view cart" to update the pricing on your order.


Updating Account Information
Updating your address to a postcode out of our deliverable area will result in your account being charged for freight.
Current business customers looking to change delivery address should notify JB Metro by means of phone, email or comments in your order, as the change of business delivery address online is not reflected in our internal system.


Images are received from partners and sometimes taken on site and uploaded when available. Changes in packaging occur from time to time and as we try to keep our images current, older images may be used to represent products.


Office Hours
Monday 8am-4pm
Tuesday 8am-4pm
Wednesday 8am-4pm
Thursday 8am-4pm
Friday 8am-3pm
Saturday Closed
Sunday Closed
Closed Public Holidays


*For shipping outside NSW South Coast, Sydney Metropolitan or Australia, please call +61297330500 to speak about getting a quote and paying via credit card.

**Account holders are signed on agreed terms and conditions. Accounts created online are not privy to these terms and must be paid via express payment only. If you want to apply for an account and have an ABN for a current business in the Sydney Metropolitan area, please call 0297330500.